Join the MVision AI to embark on a fulfilling career journey. We are always looking for talented individuals. If you’re interested in joining us, feel free to send an open application with your CV to career@mvision.ai
Join Our Mission
Why MVision AI
Our story began in 2017 when a group of innovators – two software engineers, a medical physicist, and an AI research scientist – set out to redefine cancer care through artificial intelligence. Today, MVision AI has grown into a global community of professionals, united in delivering cutting-edge solutions to clinics and hospitals worldwide. Our mission is to ensure that every cancer patient receives the best possible care, faster.
Joining MVision AI means becoming part of a global mission to innovate in the fight against cancer. You’ll work alongside some of the brightest minds, contributing to solutions that create real, meaningful impacts on people’s lives. If you’re ready to apply your skills to a cause that truly matters, we’d love to hear from you.
Open positions
About the job
MVision AI is a health-tech company building AI-driven and cloud-based solutions to streamline radiotherapy workflows. Headquartered in Helsinki, with its flagship product Contour+ in operation across EMEA, APAC, and the Americas, MVision develops Workspace+, a comprehensive platform aiming to serve radiotherapy departments globally. Ranked #16 in Deloitte Fast 50 Finland, we are a mission-driven team at the frontier of AI in Radiation Oncology
THE ROLE
What You Will Do
You will be the technical bridge between MVision AI and hospital/cancer centre IT teams deploying our software. You own infrastructure-level support — installation, network configuration, identity management, and cloud connectivity — ensuring reliable operation in complex, regulated healthcare environments. The role sits within Customer Success but operates with an engineering mindset, working closely with R&D, DevOps, and regulatory teams.
RESPONSIBILITIES
Key Responsibilities
Customer Support & Incident Management
- Own L1/L2 support tickets from hospital/clinic customers, triaging issues across infrastructure, networking, and software configuration
- First point of contact for deployment issues, guiding customer IT teams through installation and validation
- Maintain clear customer communication throughout incident lifecycle; uphold SLAs
- Document resolutions and build knowledge base to reduce repeat tickets
Deployment & Integration Support
- Support on-premises and cloud deployments in hospital environments
- Assist with clinical workflow integration, firewall/proxy/network configuration, and SSO onboarding
Infrastructure & Environment Troubleshooting
- Diagnose Linux/Windows server-side issues in customer environments
- Troubleshoot networking (connectivity, TLS/SSL, DNS, VPN) and Azure-based deployments
Internal Collaboration
- Collaborate with Customer Success and Engineering to flag recurring issues and drive product improvements
- Contribute to internal runbooks, deployment guides, and MDR/ISO 13485 IT documentation
REQUIREMENTS
What We Are Looking For
Required
- 3+ years in IT support, systems administration, or technical customer support
- Strong Linux and Windows Server administration (AD, IIS, networking, firewalls)
- Hands-on experience with LDAP/Active Directory and network security
- Able to manage multiple concurrent support tickets with clear, structured communication
- Comfortable working directly with hospital/enterprise IT teams
- Fluent English, written and spoken
Nice to Have
- DICOM networking experience
- Azure administration (VMs, networking, Azure AD, RBAC)
- Experience supporting software in clinical/regulated healthcare environments
- Familiarity with containerised environments (support/diagnostic level)
- Exposure to ISO 27001, ISO 13485, or healthcare IT security frameworks
- Scripting skills in Bash or Python for support automation
- French, German or other languages a plus
WHAT WE OFFER
Why Join MVision AI
- Front-row seat to clinical AI deployment in radiotherapy departments worldwide
- Technically demanding role with real ownership — problem solver, not ticket router
- Close collaboration with R&D and engineering; clear path to senior/specialist roles (DevOps, Solutions Engineering, Product)
- Competitive compensation with equity participation
- Flexible hybrid working from Helsinki HQ; regular team offsites
- Diverse, international team that moves fast and takes quality seriously
LOCATION
Hungary, UK, Finland or EU
Can’t find a suitable position?
Feel free to send us an open application with a CV to career@mvision.ai. If you’re looking for a tech position, please make sure to add also a link to your GitHub or other portfolios.